What Is SiteCare?

The WP Butler SiteCare plan is designed for busy business owners who don’t have the time each month to worry about keeping WordPress up to date and ongoing website maintenance. When people join SiteCare, WP Butler’s WordPress experts will maintain a website (backups, update, etc.) on behalf of the business owner. There are two types of Site Care Plan:

  • SiteCare – website maintenance for owners who are happy with their hosting provide
  • SiteCare Premium – the same benefits as SiteCare with the inclusion of Premium* web hosting

Now that you know what SiteCare is, let’s get to what maintenance is included. 

What Maintenance Does SiteCare Include?

Our SiteCare includes a range of website maintenance:

  • Access to discounted Priority Support Tickets ($99 instead of $199)
  • Scheduled Updates for the WordPress Core
  • Scheduled Updates for WordPress Plugins & Themes
  • 24/7 Uptime Monitoring to ensure your website is running
  • Security & Malware scanning
  • Daily Website Backup with Secure Off-site Storage
  • Monthly Website Maintenance Activity Report
  • 100% Australian Support via Email and or Chat

Do I Need Premium?

The SiteCare Premium plan is designed for busy business owners who understand the importance of a fast website but don’t have the expertise or time each month to worry about optimising their WordPress website for speed.

If you want your website to be faster and don’t have the time to worry about website maintenance, SiteCare Premium is for you.

If you’re happy with your web host and website speed, you may only need regular SiteCare. 

SiteCare and SiteCare Premium’s difference is that SiteCare Premium includes a reliable, lightning-fast WordPress hosting solution with the peace-of-mind of our SiteCare plan. Meanwhile, SiteCare doesn’t include hosting. 

* Price starts at $99 and depends on the website’s file size. Price also doesn’t include the Website’s Migration Fee. A quote for migration will be provided once the site is assessed.

Why Choose WP Butler SiteCare?

At WP Butler, we have over 30 years of WordPress experience, allowing us to provide you with peace of mind. When you update your website, you run the risk of causing the whole website to crash. With WP Butler doing it for you, we have the expertise to avoid or repair any WordPress problems. Plus, your website will always be backed-up before any updates begin. 

By getting WP Butler to maintain your website, you are getting a team of 100% Australian WordPress experts backed by a money-back guarantee. Other benefits of getting WP Butler SiteCare to include:

  • Simple setup
  • Clear costing structure
  • Easy to contact, fully-Australian team
  • Money-back guarantee
  • Gain hours back in your life
  • You can focus on what you do best

FAQs

Q. Do you offer a money back guarantee?

A. Yes – We want you to be delighted with the work of WP Butler. If for any reason, you are not satisfied with the work carried out by WP Butler then we would respectfully request that you give us a chance to put things right. If after our best efforts you are still not 100% happy with any aspect of our service then we will promptly refund your money.

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Q. What details will you need from me to get started on my support request?

A. We will require both your WordPress Administrator and your hosting login details. However, do not supply these in the body of your support ticket, for security reasons we will contact you separately to securely submit these details via our ticket management system.

Q. Who and where are you?

A. The entire WP Butler team (Gary, Geoff & Andrew) are based at the WP Butler headquarters in the suburb of Brendale in Brisbane, QLD, Australia. 100% of our work is done in house and not outsourced overseas.

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Q. Are you going to ask me to sign a lock in contract?

A. No – We don’t believe in contracts or cancellation fees. Our WP Butler SiteCare plans are automatically billed monthly to your credit card or PayPal account for hassle free management. We believe WP Butler offers the very best 100% Australian WordPress support available and that is why WP Butler customers stay month after month, year after year.

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Q. Can I hire WP Butler if my site is not built on WordPress?

A. No – WP Butler is 100% WordPress Support & Development and 100% Australian. However, if you have an existing non WordPress site, then contact us and we will be able to refer you to our parent company who will be able to discuss your requirements.

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Q. Does it matter where my website is hosted – can you still help me?

A. No – WP Butler can work with any hosting provider that grants the appropriate access we need. If we uncover any issues with your current hosting provider then we can provide recommendations. Alternatively, as part of the WP Butler SiteCare Premium plan, WP Butler offers dedicated WordPress hosting. Read more about WP Butler hosting here.

Q. Does WP Butler provide hosting?

A. Yes – WP Butler provides 100% dedicated WordPress hosting. Our hosting plans start from as little as $99 per month as part of our SiteCare Premium plan, and it includes a host of added extras to make your WordPress website run as fast and as smooth as possible. Read more about our hosting packages.

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Q. Can you transfer my exiting website to another hosting provider?

A. Yes – we can organise to transfer your site to another hosting provider or transfer it to WP Butler 100% dedicated WordPress hosting – view our SiteCare plans here. Simply purchase a Priority Support Ticket and we can get started.

Q. I have more than one website, can you still help me?

A. Yes – you can submit as many separate WP Butler Priority Support Tickets for as many sites as you wish.

However, our monthly WP Butler SiteCare Plans are designed for just a single site. You can subscribe to as many of these plans as you have websites. We offer multisite and multiple site discounts, which you can contact us to discuss more about here. Or you can simply select the number of WP Butler SiteCare plans you require when you go through the checkout, and we’ll be in touch to discuss further.

Q. I want to hire the WP Butler, but I have more questions...

A. Sure – no problem. Simply contact WP Butler via live chat and or email and we’ll be more than happy to help you out.

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