Mutual Agreement

You are hiring us, WP Butler, located at Office 1/162 South Pine Road, Brendale QLD 4500 to design/refresh/develop a website and/or deliver digital solutions (if applicable) for the quoted/purchased price as outlined in our proposal. Of course, it’s a little more involved, but we’ll get to that shortly.

Our Agreement

WP Butler has the experience and ability to perform the services you need and we will carry them out in a professional and timely manner. We will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or deadline if we receive required materials, approvals, payments or sign-off late.

  • You agree to provide us with everything that we’ll need to complete the project – including text, images and other information – as and when we need it and in the format we ask for.
  • You agree to review our work, provide feedback and approval in a timely manner.
  • We will maintain the confidentiality of any business information that you provide to us during and after the process of delivering your project.


If we are designing your website, we will provide you with a custom design based on the design and functionality brief discussed during the Discovery phase. This includes one main design plus the opportunity for you to make up to two (2) rounds of changes. If you still require further design changes standard design rates will apply.


WP Butler is not responsible for supplying or writing any text copy unless specified in the original proposal. We’ll be happy to help though, as you will have access to experienced content and advertising copywriters. Standard copywriting rates apply.


Images need to be supplied in digital format. Additional stock images can be purchased if required. Standard image discovery and stock image rates apply.


Fixed-price contracts can limit you to your first idea. We don’t limit your options or right to change your mind. The prices quoted/purchased at the beginning are based on the amount of work we estimate to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages or new functionality, that won’t be a problem.

Any additional work will affect deadlines and additional costs will need to be agreed to before work commences.

If the scope of the project changes significantly, we reserve the right to deem the current project cancelled. At this point, you will pay us in full for all the work we have done and may commission us to complete the new project based on the new requirements. This will require a new quote and agreement.

Testing & Compatibility

The landscape of web browsers and mobile devices change regularly and our approach is to look forward, not back. With that in mind we test all our HTML markup and CSS in current versions of all major desktop browsers and mobile devices.

We will not test older browsers, for example, Microsoft Internet Explorer 8 or earlier for Windows or Mac, previous versions of Apple’s Safari, Mozilla Firefox or Opera unless otherwise specified. Our standard cross-browser testing rate for any necessary additional design, development and testing will apply.

Technical Support

Should future website support required by you be deemed to be a result of programming, configuration or management errors by WP Butler, then support will be supplied at no charge.

WP Butler does not provide non-website or IT support. However, WP Butler can provide remote technical and IT support through a third-party provider and bill for these support services on an hourly basis.

Setting up of email addresses on any device or troubleshooting email is not covered under this agreement.

We are happy to assist you with any support you may require in the management of your website, but when we hand over the keys we cannot be responsible if you crash it. If you do require support please send an email to our Help Desk at

Legal Stuff

We can’t guarantee that the functions contained in any web page templates or in a completed website will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this website and any other web pages, even if you have advised us of the possibilities of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

If for some reason one part of this agreement becomes invalid or unenforceable, the remaining parts of it remain in place. Although the language is simple, the intentions are serious and this agreement is a legal document under exclusive jurisdiction of the courts of Australia.


You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the website are either owned by your good selves, or you have permission to use them.

When we receive your full/final payment, copyright is assigned as follows:

  • You own the design, graphics and any other visual elements that we create for this project.
  • You also own text content, photographs and other data you provided.
  • We love to show off our work and share what we have learned with other people, so we reserve the right to case study, display and link to your completed project as part of our portfolio in any medium such as websites, presentations, magazines etc.

Now the nitty-gritty is out of the way…

We will always do our best to make sure you’re completely happy with the solution we deliver. As professionals, it’s important to have this mutual agreement in place so we both know what’s what and who needs to do what for the benefit of both parties, now and in the future.

We look forward to delivering you powerful digital solutions that will benefit your business.